Поиск в Windows 10, сбой Cortana и Edge

Question

У меня относительно новая установка Win10 Enterprise (с поддержкой Bitlocker - аппаратное шифрование с помощью SSD-накопителя Samsung EVO 850 500 ГБ) на ноутбуке Lenovo T450s, и, несмотря на то, что я его пока не настраивал, я недавно заметил, что у него возникают некоторые серьезные проблемы с SearchUI.exe и microsoftedgecp.exe (Microsoft Edge) - в частности, что они выходят из строя из-за edgehtml.dll (я думаю). Когда вы нажимаете на меню «Пуск», оно колеблется в течение секунды, прежде чем запустить его, и вы не можете набрать для поиска ничего. Нажатие на Cortana ничего не делает, и сам Edge падает в течение нескольких секунд после запуска. Вот несколько записей для просмотра событий:

-

Faulting application name: microsoftedgecp.exe, version: 11.0.10586.20, time stamp: 0x56540c35
Faulting module name: edgehtml.dll, version: 11.0.10586.162, time stamp: 0x56cd3d95
Exception code: 0x88985004
Fault offset: 0x00000000004be12a
Faulting process id: 0x3bf0
Faulting application start time: 0x01d18efa5270bbae
Faulting application path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\microsoftedgecp.exe
Faulting module path: C:\Windows\SYSTEM32\edgehtml.dll
Report Id: 8d733596-7679-4146-a5bc-32e58b1a4129
Faulting package full name: Microsoft.MicrosoftEdge_25.10586.0.0_neutral__8wekyb3d8bbwe
Faulting package-relative application ID: MicrosoftEdge

-

Faulting application name: microsoftedgecp.exe, version: 11.0.10586.20, time stamp: 0x56540c35
Faulting module name: edgehtml.dll, version: 11.0.10586.162, time stamp: 0x56cd3d95
Exception code: 0x88985004
Fault offset: 0x00000000004be12a
Faulting process id: 0x47c4
Faulting application start time: 0x01d18efa51ded1e9
Faulting application path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\microsoftedgecp.exe
Faulting module path: C:\Windows\SYSTEM32\edgehtml.dll
Report Id: c75874b5-d314-4b32-9abe-8f97492f1845
Faulting package full name: Microsoft.MicrosoftEdge_25.10586.0.0_neutral__8wekyb3d8bbwe
Faulting package-relative application ID: MicrosoftEdge

-

Faulting application name: microsoftedgecp.exe, version: 11.0.10586.20, time stamp: 0x56540c35
Faulting module name: edgehtml.dll, version: 11.0.10586.162, time stamp: 0x56cd3d95
Exception code: 0x88985004
Fault offset: 0x00000000004be12a
Faulting process id: 0x1a8
Faulting application start time: 0x01d18efa510f8f66
Faulting application path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\microsoftedgecp.exe
Faulting module path: C:\Windows\SYSTEM32\edgehtml.dll
Report Id: a2a299bd-ea1e-4f98-a430-6bdfb61e5109
Faulting package full name: Microsoft.MicrosoftEdge_25.10586.0.0_neutral__8wekyb3d8bbwe
Faulting package-relative application ID: MicrosoftEdge

-

Faulting application name: microsoftedgecp.exe, version: 11.0.10586.20, time stamp: 0x56540c35
Faulting module name: edgehtml.dll, version: 11.0.10586.162, time stamp: 0x56cd3d95
Exception code: 0x88985004
Fault offset: 0x00000000004be12a
Faulting process id: 0x3640
Faulting application start time: 0x01d18efa510890c3
Faulting application path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\microsoftedgecp.exe
Faulting module path: C:\Windows\SYSTEM32\edgehtml.dll
Report Id: db08f14e-8d55-49e4-b80c-3b9b56a21726
Faulting package full name: Microsoft.MicrosoftEdge_25.10586.0.0_neutral__8wekyb3d8bbwe
Faulting package-relative application ID: MicrosoftEdge

-

Faulting application name: SearchUI.exe, version: 10.0.10586.63, time stamp: 0x568b1fdc
Faulting module name: edgehtml.dll, version: 11.0.10586.162, time stamp: 0x56cd3d95
Exception code: 0x88985004
Fault offset: 0x00000000004be12a
Faulting process id: 0x374c
Faulting application start time: 0x01d18efa2d6609c6
Faulting application path: C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe
Faulting module path: C:\Windows\SYSTEM32\edgehtml.dll
Report Id: 34230882-ec14-44b9-8ce0-1b4f30e59849
Faulting package full name: Microsoft.Windows.Cortana_1.6.1.52_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: 

-

Fault bucket 133301214499, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.Windows.Cortana_1.6.1.52_neutral_neutral_cw5n1h2txyewy
P2: praid:CortanaUI
P3: 10.0.10586.63
P4: 568b1fdc
P5: edgehtml.dll
P6: 11.0.10586.162
P7: 56cd3d95
P8: 88985004
P9: 00000000004be12a
P10: 

Attached files:
C:\Users\<REDACTED>\AppData\Local\Temp\WER4DA8.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Window_897442cd215ce5bc4ce35642dc9bd6973fda99_00c55871_3150500a

Analysis symbol: 
Rechecking for solution: 0
Report Id: 34230882-ec14-44b9-8ce0-1b4f30e59849
Report Status: 0
Hashed bucket: eef41b25bfe514042d78e156ab16e2cf

Я пробовал SFC безуспешно, и проблема сохраняется даже на совершенно новых учетных записях пользователей. Я искал онлайн, пытаясь найти решение, но безуспешно. Мой следующий шаг, возможно, попытаться восстановить Windows, но я бы предпочел избежать этого, если это возможно, плюс никаких гарантий, что это даже исправит проблему. Любые мысли / предложения о том, что попробовать дальше?

Вот некоторая дополнительная информация с форума Microsoft: http://answers.microsoft.com/en-us/windows/forum/apps_windows_10-msedge/edgehtmldll-crashes-disable-searchui-and-edge/ed0f0fe8-e739-4900-80b3 -121991bda5d4? страница = 1 & = вкладка вопрос и статус = AllReplies

ОБНОВЛЕНИЕ (4/6/16)

Результаты из "sfc /scannow" и "Dism /Online /Cleanup-Image /RestoreHealth"

C:\Windows\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.10586.0

Image Version: 10.0.10586.0

[==========================100.0%==========================]
The restore operation completed successfully.
The operation completed successfully.

ОБНОВЛЕНИЕ-2 (4/6/16)

Результаты из Process Monitor при запуске Microsoft Edge (отфильтрованный по пути начинается с C:\windows\fonts):

"Time of Day","Process Name","PID","Operation","Path","Result","Detail"
"5:40:51.5499877 PM","Explorer.EXE","4448","CloseFile","C:\Windows\Fonts","SUCCESS",""
"5:40:51.5532395 PM","Explorer.EXE","4448","CloseFile","C:\Windows\Fonts","SUCCESS",""
"5:41:11.5068092 PM","MicrosoftEdge.exe","16152","CreateFile","C:\Windows\Fonts\segoeui_1.ttf","SUCCESS","Desired Access: Generic Read, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Random Access, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a, OpenResult: Opened"
"5:41:11.5069770 PM","MicrosoftEdge.exe","16152","QueryInformationVolume","C:\Windows\Fonts\segoeui_1.ttf","SUCCESS","VolumeCreationTime: 2/21/2016 10:51:06 PM, VolumeSerialNumber: 1CE0-E6D8, SupportsObjects: True, VolumeLabel: "
"5:41:11.5070573 PM","MicrosoftEdge.exe","16152","QueryAllInformationFile","C:\Windows\Fonts\segoeui_1.ttf","BUFFER OVERFLOW","CreationTime: 4/6/2016 5:39:20 PM, LastAccessTime: 4/6/2016 5:39:20 PM, LastWriteTime: 10/30/2015 3:17:59 AM, ChangeTime: 4/6/2016 1:01:58 PM, FileAttributes: A, AllocationSize: 913,408, EndOfFile: 910,052, NumberOfLinks: 1, DeletePending: False, Directory: False, IndexNumber: 0x1400000001a87b, EaSize: 0, Access: Generic Read, Position: 0, Mode: Synchronous IO Non-Alert, AlignmentRequirement: Word"
"5:41:11.5071492 PM","MicrosoftEdge.exe","16152","CreateFileMapping","C:\Windows\Fonts\segoeui_1.ttf","FILE LOCKED WITH ONLY READERS","SyncType: SyncTypeCreateSection, PageProtection: PAGE_EXECUTE|PAGE_NOCACHE"
"5:41:11.5072010 PM","MicrosoftEdge.exe","16152","QueryStandardInformationFile","C:\Windows\Fonts\segoeui_1.ttf","SUCCESS","AllocationSize: 913,408, EndOfFile: 910,052, NumberOfLinks: 1, DeletePending: False, Directory: False"
"5:41:11.5073179 PM","MicrosoftEdge.exe","16152","CreateFileMapping","C:\Windows\Fonts\segoeui_1.ttf","SUCCESS","SyncType: SyncTypeOther"
"5:41:11.5121628 PM","svchost.exe","456","CreateFile","C:\Windows\Fonts\segoeui_1.ttf","SUCCESS","Desired Access: Generic Read, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Random Access, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a, OpenResult: Opened"
"5:41:11.5122610 PM","svchost.exe","456","QueryInformationVolume","C:\Windows\Fonts\segoeui_1.ttf","SUCCESS","VolumeCreationTime: 2/21/2016 10:51:06 PM, VolumeSerialNumber: 1CE0-E6D8, SupportsObjects: True, VolumeLabel: "
"5:41:11.5123003 PM","svchost.exe","456","QueryAllInformationFile","C:\Windows\Fonts\segoeui_1.ttf","BUFFER OVERFLOW","CreationTime: 4/6/2016 5:39:20 PM, LastAccessTime: 4/6/2016 5:39:20 PM, LastWriteTime: 10/30/2015 3:17:59 AM, ChangeTime: 4/6/2016 1:01:58 PM, FileAttributes: A, AllocationSize: 913,408, EndOfFile: 910,052, NumberOfLinks: 1, DeletePending: False, Directory: False, IndexNumber: 0x1400000001a87b, EaSize: 0, Access: Generic Read, Position: 0, Mode: Synchronous IO Non-Alert, AlignmentRequirement: Word"
"5:41:11.5123534 PM","svchost.exe","456","CreateFileMapping","C:\Windows\Fonts\segoeui_1.ttf","FILE LOCKED WITH ONLY READERS","SyncType: SyncTypeCreateSection, PageProtection: PAGE_EXECUTE|PAGE_NOCACHE"
"5:41:11.5123869 PM","svchost.exe","456","QueryStandardInformationFile","C:\Windows\Fonts\segoeui_1.ttf","SUCCESS","AllocationSize: 913,408, EndOfFile: 910,052, NumberOfLinks: 1, DeletePending: False, Directory: False"
"5:41:11.5124542 PM","svchost.exe","456","CreateFileMapping","C:\Windows\Fonts\segoeui_1.ttf","SUCCESS","SyncType: SyncTypeOther"
"5:41:11.5126484 PM","svchost.exe","456","CreateFile","C:\Windows\Fonts\segoeui_1.ttf","SUCCESS","Desired Access: Read Control, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a, OpenResult: Opened"
"5:41:11.5127537 PM","svchost.exe","456","QuerySecurityFile","C:\Windows\Fonts\segoeui_1.ttf","BUFFER OVERFLOW","Information: DACL, DACL Unprotected"
"5:41:11.5128072 PM","svchost.exe","456","CloseFile","C:\Windows\Fonts\segoeui_1.ttf","SUCCESS",""
"5:41:11.5129688 PM","svchost.exe","456","CreateFile","C:\Windows\Fonts\segoeui_1.ttf","SUCCESS","Desired Access: Read Control, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a, OpenResult: Opened"
"5:41:11.5130375 PM","svchost.exe","456","QuerySecurityFile","C:\Windows\Fonts\segoeui_1.ttf","SUCCESS","Information: DACL, DACL Unprotected"
"5:41:11.5131821 PM","svchost.exe","456","CloseFile","C:\Windows\Fonts\segoeui_1.ttf","SUCCESS",""
"5:41:11.7920593 PM","MicrosoftEdge.exe","16152","CreateFile","C:\Windows\Fonts\segoeuisl_1.ttf","SUCCESS","Desired Access: Generic Read, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Random Access, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a, OpenResult: Opened"
"5:41:11.7921820 PM","MicrosoftEdge.exe","16152","QueryInformationVolume","C:\Windows\Fonts\segoeuisl_1.ttf","SUCCESS","VolumeCreationTime: 2/21/2016 10:51:06 PM, VolumeSerialNumber: 1CE0-E6D8, SupportsObjects: True, VolumeLabel: "
"5:41:11.7922503 PM","MicrosoftEdge.exe","16152","QueryAllInformationFile","C:\Windows\Fonts\segoeuisl_1.ttf","BUFFER OVERFLOW","CreationTime: 4/6/2016 5:39:37 PM, LastAccessTime: 4/6/2016 5:39:37 PM, LastWriteTime: 10/30/2015 3:18:01 AM, ChangeTime: 4/6/2016 1:01:58 PM, FileAttributes: A, AllocationSize: 802,816, EndOfFile: 802,408, NumberOfLinks: 1, DeletePending: False, Directory: False, IndexNumber: 0x70900000000a833, EaSize: 0, Access: Generic Read, Position: 0, Mode: Synchronous IO Non-Alert, AlignmentRequirement: Word"
"5:41:11.7923204 PM","MicrosoftEdge.exe","16152","CreateFileMapping","C:\Windows\Fonts\segoeuisl_1.ttf","FILE LOCKED WITH ONLY READERS","SyncType: SyncTypeCreateSection, PageProtection: PAGE_EXECUTE|PAGE_NOCACHE"
"5:41:11.7923699 PM","MicrosoftEdge.exe","16152","QueryStandardInformationFile","C:\Windows\Fonts\segoeuisl_1.ttf","SUCCESS","AllocationSize: 802,816, EndOfFile: 802,408, NumberOfLinks: 1, DeletePending: False, Directory: False"
"5:41:11.7924721 PM","MicrosoftEdge.exe","16152","CreateFileMapping","C:\Windows\Fonts\segoeuisl_1.ttf","SUCCESS","SyncType: SyncTypeOther"
"5:41:11.7960577 PM","svchost.exe","456","CreateFile","C:\Windows\Fonts\segoeuisl_1.ttf","SUCCESS","Desired Access: Generic Read, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Random Access, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a, OpenResult: Opened"
"5:41:11.7961492 PM","svchost.exe","456","QueryInformationVolume","C:\Windows\Fonts\segoeuisl_1.ttf","SUCCESS","VolumeCreationTime: 2/21/2016 10:51:06 PM, VolumeSerialNumber: 1CE0-E6D8, SupportsObjects: True, VolumeLabel: "
"5:41:11.7961929 PM","svchost.exe","456","QueryAllInformationFile","C:\Windows\Fonts\segoeuisl_1.ttf","BUFFER OVERFLOW","CreationTime: 4/6/2016 5:39:37 PM, LastAccessTime: 4/6/2016 5:39:37 PM, LastWriteTime: 10/30/2015 3:18:01 AM, ChangeTime: 4/6/2016 1:01:58 PM, FileAttributes: A, AllocationSize: 802,816, EndOfFile: 802,408, NumberOfLinks: 1, DeletePending: False, Directory: False, IndexNumber: 0x70900000000a833, EaSize: 0, Access: Generic Read, Position: 0, Mode: Synchronous IO Non-Alert, AlignmentRequirement: Word"
"5:41:11.7964009 PM","svchost.exe","456","CreateFileMapping","C:\Windows\Fonts\segoeuisl_1.ttf","FILE LOCKED WITH ONLY READERS","SyncType: SyncTypeCreateSection, PageProtection: PAGE_EXECUTE|PAGE_NOCACHE"
"5:41:11.7964361 PM","svchost.exe","456","QueryStandardInformationFile","C:\Windows\Fonts\segoeuisl_1.ttf","SUCCESS","AllocationSize: 802,816, EndOfFile: 802,408, NumberOfLinks: 1, DeletePending: False, Directory: False"
"5:41:11.7964973 PM","svchost.exe","456","CreateFileMapping","C:\Windows\Fonts\segoeuisl_1.ttf","SUCCESS","SyncType: SyncTypeOther"
"5:41:11.7968181 PM","svchost.exe","456","CreateFile","C:\Windows\Fonts\segoeuisl_1.ttf","SUCCESS","Desired Access: Read Control, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a, OpenResult: Opened"
"5:41:11.7969056 PM","svchost.exe","456","QuerySecurityFile","C:\Windows\Fonts\segoeuisl_1.ttf","BUFFER OVERFLOW","Information: DACL, DACL Unprotected"
"5:41:11.7969498 PM","svchost.exe","456","CloseFile","C:\Windows\Fonts\segoeuisl_1.ttf","SUCCESS",""
"5:41:11.7971336 PM","svchost.exe","456","CreateFile","C:\Windows\Fonts\segoeuisl_1.ttf","SUCCESS","Desired Access: Read Control, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a, OpenResult: Opened"
"5:41:11.7971948 PM","svchost.exe","456","QuerySecurityFile","C:\Windows\Fonts\segoeuisl_1.ttf","SUCCESS","Information: DACL, DACL Unprotected"
"5:41:11.7972224 PM","svchost.exe","456","CloseFile","C:\Windows\Fonts\segoeuisl_1.ttf","SUCCESS",""
"5:41:15.2784017 PM","svchost.exe","456","CloseFile","C:\Windows\Fonts\segoeui_1.ttf","SUCCESS",""
"5:41:15.3094061 PM","svchost.exe","456","CloseFile","C:\Windows\Fonts\segoeuisl_1.ttf","SUCCESS",""
"5:41:18.2358560 PM","svchost.exe","456","CreateFile","C:\Windows\Fonts\segoeui_1.ttf","SUCCESS","Desired Access: Generic Read, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Random Access, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a, OpenResult: Opened"
"5:41:18.2359617 PM","svchost.exe","456","QueryInformationVolume","C:\Windows\Fonts\segoeui_1.ttf","SUCCESS","VolumeCreationTime: 2/21/2016 10:51:06 PM, VolumeSerialNumber: 1CE0-E6D8, SupportsObjects: True, VolumeLabel: "
"5:41:18.2360139 PM","svchost.exe","456","QueryAllInformationFile","C:\Windows\Fonts\segoeui_1.ttf","BUFFER OVERFLOW","CreationTime: 4/6/2016 5:39:20 PM, LastAccessTime: 4/6/2016 5:39:20 PM, LastWriteTime: 10/30/2015 3:17:59 AM, ChangeTime: 4/6/2016 1:01:58 PM, FileAttributes: A, AllocationSize: 913,408, EndOfFile: 910,052, NumberOfLinks: 1, DeletePending: False, Directory: False, IndexNumber: 0x1400000001a87b, EaSize: 0, Access: Generic Read, Position: 0, Mode: Synchronous IO Non-Alert, AlignmentRequirement: Word"
"5:41:18.2360733 PM","svchost.exe","456","CreateFileMapping","C:\Windows\Fonts\segoeui_1.ttf","FILE LOCKED WITH ONLY READERS","SyncType: SyncTypeCreateSection, PageProtection: PAGE_EXECUTE|PAGE_NOCACHE"
"5:41:18.2361161 PM","svchost.exe","456","QueryStandardInformationFile","C:\Windows\Fonts\segoeui_1.ttf","SUCCESS","AllocationSize: 913,408, EndOfFile: 910,052, NumberOfLinks: 1, DeletePending: False, Directory: False"
"5:41:18.2362000 PM","svchost.exe","456","CreateFileMapping","C:\Windows\Fonts\segoeui_1.ttf","SUCCESS","SyncType: SyncTypeOther"
"5:41:18.2363709 PM","svchost.exe","456","CreateFile","C:\Windows\Fonts\segoeui_1.ttf","SUCCESS","Desired Access: Read Control, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a, OpenResult: Opened"
"5:41:18.2364383 PM","svchost.exe","456","QuerySecurityFile","C:\Windows\Fonts\segoeui_1.ttf","BUFFER OVERFLOW","Information: DACL, DACL Unprotected"
"5:41:18.2364673 PM","svchost.exe","456","CloseFile","C:\Windows\Fonts\segoeui_1.ttf","SUCCESS",""
"5:41:18.2366396 PM","svchost.exe","456","CreateFile","C:\Windows\Fonts\segoeui_1.ttf","SUCCESS","Desired Access: Read Control, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a, OpenResult: Opened"
"5:41:18.2367159 PM","svchost.exe","456","QuerySecurityFile","C:\Windows\Fonts\segoeui_1.ttf","SUCCESS","Information: DACL, DACL Unprotected"
"5:41:18.2367440 PM","svchost.exe","456","CloseFile","C:\Windows\Fonts\segoeui_1.ttf","SUCCESS",""
"5:41:21.2377432 PM","svchost.exe","456","CloseFile","C:\Windows\Fonts\segoeui_1.ttf","SUCCESS",""
"5:41:21.5793870 PM","MicrosoftEdge.exe","16152","CloseFile","C:\Windows\Fonts\segoeui_1.ttf","SUCCESS",""
"5:41:21.5826254 PM","MicrosoftEdge.exe","16152","CloseFile","C:\Windows\Fonts\segoeuisl_1.ttf","SUCCESS",""

Answer 1

Faulting module name: edgehtml.dll, version: 11.0.10586.162, time stamp: 0x56cd3d95
Exception code: 0x88985004

Код исключения 0x88985004 означает DWRITE_E_FILEACCESS

//
// MessageId: DWRITE_E_FILEACCESS
//
// MessageText:
//
// A font file exists but could not be opened due to access denied, sharing violation, or similar error.
//
#define DWRITE_E_FILEACCESS              _HRESULT_TYPEDEF_(0x88985004L)

Итак, у вас есть проблема со шрифтами (C:\Windows\Fonts).

хорошо, глядя на дамп, я вижу, что Edge падает при попытке загрузить шрифт Times New Roman. Поэтому я посмотрел в журнале Process Monitor и здесь вижу, что шрифт Times New Roman не находится в C:\Windows\fonts, он находится в C:\ProgramData\Samsung\SPenFonts (C:\ProgramData\Samsung\SPenFonts\Times.ttf), и здесь Edge edge сталкивается с ошибкой ACCESS DENIED . У Edge нет прав на чтение шрифта:

^{нажмите, чтобы увеличить}

После этой ошибки запускается служба отчетов об ошибках Windows (werfault.exe), которая создает отчет об ошибках (и создает дамп).

Посмотрите, какое программное обеспечение Samsung вы установили, и которое устанавливает шрифты в C:\ProgramData . Если вы выяснили, какое программное обеспечение это делает, удалите это программное обеспечение со своего устройства, поскольку шрифт Times New Roman уже давно является частью Windows. Нет необходимости устанавливать шрифт снова.

Answer 2

У меня была такая же проблема, показывающая:

Доступ запрещен в C:\ProgramData\Samsung\SPenFonts\times.ttf

Для этого решением было удаление Samsung SNote.