Внешний диск My WD Elements, подключенный с помощью кабеля USB 3.0, недоступен. Я попробовал это с двумя версиями Windows и с ядром Ubuntu 16.04 4.6.0.
Диск работал несколько дней назад. Затем во время ошибки при копировании данных диск был отключен. После этого он больше не работал. Он не отображается как устройство.
Сделал некоторую диагностику с Ubuntu:
- отключил его, подождал несколько минут и снова включил
- использовал каждый доступный USB-слот
- использовал два разных кабеля, оба из которых работают для других устройств
mountне выводит список устройствsudo fdisk -lне выводит список устройств- программа с дисками из графического интерфейса Ubuntu не выводит список устройств
lsblkне выводит список устройствsudo blkidне перечисляет устройствоlsusbне выводит список устройствusb-devicesне выводит список устройств- также пытался монтировать устройство с помощью SystemRescueCD
Я также сделал это (безуспешно): sudo apt-get install mtp-tools mtpfs
вывод sudo lshw
*-usbhost:1
product: xHCI Host Controller
vendor: Linux 4.6.0-040600-generic xhci-hcd
physical id: 1
bus info: usb@2
logical name: usb2
version: 4.06
capabilities: usb-3.00
configuration: driver=hub slots=6 speed=5000Mbit/s
*-usb
description: Mass storage device
product: Elements 10A8
vendor: Western Digital
physical id: 4
bus info: usb@2:4
logical name: scsi0
version: 10.42
serial: 5758353145343355414B3037
capabilities: usb-3.00 scsi emulated scsi-host
configuration: driver=usb-storage maxpower=896mA speed=5000Mbit/s
*-disk UNCLAIMED
description: SCSI Disk
physical id: 0.0.0
bus info: scsi@0:0.0.0
Из /var/log/syslog
Jul 25 16:48:24 my-pc kernel: [28431.161131] usb 2-4: new SuperSpeed USB device number 8 using xhci_hcd
Jul 25 16:48:24 my-pc kernel: [28431.177636] usb 2-4: New USB device found, idVendor=1058, idProduct=10a8
Jul 25 16:48:24 my-pc kernel: [28431.177649] usb 2-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Jul 25 16:48:24 my-pc kernel: [28431.177657] usb 2-4: Product: Elements 10A8
Jul 25 16:48:24 my-pc kernel: [28431.177664] usb 2-4: Manufacturer: Western Digital
Jul 25 16:48:24 my-pc kernel: [28431.177669] usb 2-4: SerialNumber: 57***4B3037
Jul 25 16:48:24 my-pc kernel: [28431.189531] usb-storage 2-4:1.0: USB Mass Storage device detected
Jul 25 16:48:24 my-pc kernel: [28431.189680] scsi host0: usb-storage 2-4:1.0
Jul 25 16:48:24 my-pc mtp-probe: checking bus 2, device 8: "/sys/devices/pci0000:00/0000:00:14.0/usb2/2-4"
Jul 25 16:48:24 my-pc mtp-probe: bus: 2, device: 8 was not an MTP device
Jul 25 16:48:25 my-pc kernel: [28432.190195] scsi 0:0:0:0: Direct-Access WD Elements 10A8 1042 PQ: 0 ANSI: 6
Jul 25 16:48:25 my-pc kernel: [28432.191584] sd 0:0:0:0: Attached scsi generic sg0 type 0
Jul 25 16:48:25 my-pc kernel: [28432.194768] sd 0:0:0:0: [sda] Spinning up disk...
Jul 25 16:48:36 my-pc dbus[844]: [system] Activating via systemd: service name='org.freedesktop.hostname1' unit='dbus-org.freedesktop.hostname1.service'
Jul 25 16:48:36 my-pc systemd[1]: Starting Hostname Service...
Jul 25 16:48:36 my-pc dbus[844]: [system] Successfully activated service 'org.freedesktop.hostname1'
Jul 25 16:48:36 my-pc systemd[1]: Started Hostname Service.
Jul 25 16:49:01 my-pc kernel: [28433.197394] ......
Jul 25 16:49:01 my-pc kernel: [28468.407136] usb 2-4: reset SuperSpeed USB device number 8 using xhci_hcd
Jul 25 16:49:06 my-pc kernel: [28473.427080] usb 2-4: device descriptor read/8, error -110
Jul 25 16:49:06 my-pc kernel: [28473.530957] usb 2-4: reset SuperSpeed USB device number 8 using xhci_hcd
Jul 25 16:49:11 my-pc kernel: [28478.551421] usb 2-4: device descriptor read/8, error -110
Jul 25 16:49:12 my-pc kernel: [28478.711675] usb 2-4: USB disconnect, device number 8
Jul 25 16:49:12 my-pc kernel: [28478.711682] ready
Jul 25 16:49:12 my-pc kernel: [28478.719239] sd 0:0:0:0: [sda] Read Capacity(10) failed: Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
Jul 25 16:49:12 my-pc kernel: [28478.719250] sd 0:0:0:0: [sda] Sense not available.
Jul 25 16:49:12 my-pc kernel: [28478.719274] sd 0:0:0:0: [sda] Write Protect is on
Jul 25 16:49:12 my-pc kernel: [28478.719282] sd 0:0:0:0: [sda] Mode Sense: 8e 40 c3 d0
Jul 25 16:49:12 my-pc kernel: [28478.719300] sd 0:0:0:0: [sda] No Caching mode page found
Jul 25 16:49:12 my-pc kernel: [28478.719307] sd 0:0:0:0: [sda] Assuming drive cache: write through
Jul 25 16:49:12 my-pc kernel: [28478.720016] sd 0:0:0:0: [sda] Read Capacity(10) failed: Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
Jul 25 16:49:12 my-pc kernel: [28478.720023] sd 0:0:0:0: [sda] Sense not available.
Jul 25 16:49:12 my-pc kernel: [28478.720104] sd 0:0:0:0: [sda] Write Protect is off
Jul 25 16:49:12 my-pc kernel: [28478.720111] sd 0:0:0:0: [sda] Mode Sense: 00 00 00 00
Jul 25 16:49:12 my-pc kernel: [28478.720133] sd 0:0:0:0: [sda] Attached SCSI disk
Jul 25 16:49:12 my-pc systemd-udevd[13675]: Process '/lib/udev/hdparm' failed with exit code 2.
Jul 25 16:49:12 my-pc systemd-udevd[13675]: inotify_add_watch(9, /dev/sda, 10) failed: No such file or directory
Я также добавил следующую строку в /lib/udev/rules.d/69-libmtp.rules:
ATTR{idVendor}=="1058", ATTR{idProduct}=="10a8", SYMLINK+="libmtp-%k", MODE="660", GROUP="disk", ENV{ID_MTP_DEVICE}="1", ENV{ID_MEDIA_PLAYER}="1", TAG+="uaccess"
С этой строкой есть запись в файловом браузере nautilus для этого диска, но при нажатии на нее она показывает:
Unable to access "Elements 10A8"
No MTP devices found
Из /var/log/syslog (после добавления строки в 69-libmtp.rules)
Jul 25 16:34:07 my-pc kernel: [27573.854775] usb 1-4: new high-speed USB device number 16 using xhci_hcd
Jul 25 16:34:07 my-pc kernel: [27574.350270] usb 1-4: new high-speed USB device number 17 using xhci_hcd
Jul 25 16:34:07 my-pc kernel: [27574.535870] usb 1-4: New USB device found, idVendor=1058, idProduct=10a8
Jul 25 16:34:07 my-pc kernel: [27574.535883] usb 1-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Jul 25 16:34:07 my-pc kernel: [27574.535890] usb 1-4: Product: Elements 10A8
Jul 25 16:34:07 my-pc kernel: [27574.535896] usb 1-4: Manufacturer: Western Digital
Jul 25 16:34:07 my-pc kernel: [27574.535901] usb 1-4: SerialNumber: 57***4B3037
Jul 25 16:34:07 my-pc kernel: [27574.536926] usb-storage 1-4:1.0: USB Mass Storage device detected
Jul 25 16:34:07 my-pc kernel: [27574.537183] scsi host0: usb-storage 1-4:1.0
Jul 25 16:34:07 my-pc org.gtk.vfs.Daemon[1729]: ** (gvfsd:1801): WARNING **: dbus_mount_reply: Error from org.gtk.vfs.Mountable.mount(): No MTP devices found
Jul 25 16:34:07 my-pc gnome-session[1872]: Gtk-Message: GtkDialog mapped without a transient parent. This is discouraged.
Jul 25 16:34:08 my-pc kernel: [27574.674010] usb 1-4: USB disconnect, device number 17
Jul 25 16:34:08 my-pc kernel: [27575.002417] usb 1-4: new full-speed USB device number 18 using xhci_hcd
Jul 25 16:34:08 my-pc kernel: [27575.342331] usb 1-4: new high-speed USB device number 19 using xhci_hcd
Jul 25 16:34:08 my-pc kernel: [27575.528821] usb 1-4: New USB device found, idVendor=1058, idProduct=10a8
Jul 25 16:34:08 my-pc kernel: [27575.528833] usb 1-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Jul 25 16:34:08 my-pc kernel: [27575.528841] usb 1-4: Product: Elements 10A8
Jul 25 16:34:08 my-pc kernel: [27575.528847] usb 1-4: Manufacturer: Western Digital
Jul 25 16:34:08 my-pc kernel: [27575.528852] usb 1-4: SerialNumber: 57***4B3037
Jul 25 16:34:08 my-pc kernel: [27575.529755] usb-storage 1-4:1.0: USB Mass Storage device detected
Jul 25 16:34:08 my-pc kernel: [27575.530031] scsi host0: usb-storage 1-4:1.0
Jul 25 16:34:08 my-pc org.gtk.vfs.Daemon[1729]: ** (gvfsd:1801): WARNING **: dbus_mount_reply: Error from org.gtk.vfs.Mountable.mount(): No MTP devices found
Jul 25 16:34:08 my-pc gnome-session[1872]: Gtk-Message: GtkDialog mapped without a transient parent. This is discouraged.
Jul 25 16:34:09 my-pc kernel: [27576.531222] scsi 0:0:0:0: Direct-Access WD Elements 10A8 1042 PQ: 0 ANSI: 6
Jul 25 16:34:09 my-pc kernel: [27576.533070] sd 0:0:0:0: Attached scsi generic sg0 type 0
Jul 25 16:34:09 my-pc kernel: [27576.535648] sd 0:0:0:0: [sda] Spinning up disk...
Jul 25 16:34:32 my-pc org.gtk.vfs.Daemon[1729]: ** (gvfsd:1801): WARNING **: dbus_mount_reply: Error from org.gtk.vfs.Mountable.mount(): No MTP devices found
Jul 25 16:34:45 my-pc kernel: [27577.538470] .....
Jul 25 16:34:45 my-pc kernel: [27612.368955] usb 1-4: USB disconnect, device number 19
Jul 25 16:34:45 my-pc kernel: [27612.368982] ready
Jul 25 16:34:45 my-pc kernel: [27612.376377] sd 0:0:0:0: [sda] Read Capacity(10) failed: Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
Jul 25 16:34:45 my-pc kernel: [27612.376398] sd 0:0:0:0: [sda] Sense not available.
Jul 25 16:34:45 my-pc kernel: [27612.376442] sd 0:0:0:0: [sda] Write Protect is off
Jul 25 16:34:45 my-pc kernel: [27612.376455] sd 0:0:0:0: [sda] Mode Sense: 00 00 00 00
Jul 25 16:34:45 my-pc kernel: [27612.376938] sd 0:0:0:0: [sda] Asking for cache data failed
Jul 25 16:34:45 my-pc kernel: [27612.376951] sd 0:0:0:0: [sda] Assuming drive cache: write through
Jul 25 16:34:45 my-pc kernel: [27612.380000] sd 0:0:0:0: [sda] Read Capacity(10) failed: Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
Jul 25 16:34:45 my-pc kernel: [27612.380018] sd 0:0:0:0: [sda] Sense not available.
Jul 25 16:34:45 my-pc kernel: [27612.380097] sd 0:0:0:0: [sda] Attached SCSI disk
Jul 25 16:34:45 my-pc kernel: [27612.516074] usb 2-4: new SuperSpeed USB device number 5 using xhci_hcd
Jul 25 16:34:45 my-pc systemd-udevd[12892]: Process '/lib/udev/hdparm' failed with exit code 2.
Jul 25 16:34:45 my-pc systemd-udevd[12892]: inotify_add_watch(9, /dev/sda, 10) failed: No such file or directory
Jul 25 16:34:50 my-pc kernel: [27617.532205] usb 2-4: device descriptor read/8, error -110
Jul 25 16:34:51 my-pc kernel: [27617.636181] usb 2-4: new SuperSpeed USB device number 5 using xhci_hcd
Jul 25 16:34:56 my-pc kernel: [27622.652911] usb 2-4: device descriptor read/8, error -110
Существует ли какое-либо программное обеспечение, которое может восстановить данные с диска, который нельзя смонтировать / найти? (DDrescue, Testdisk, фоторепортаж, ...)
Любой совет очень приветствуется!