Bsod, irq_not_equal, может загружаться в безопасном режиме

Question

64-разрядная версия Windows 7 вылетает в bsod, irq_not_equal. Я могу загрузиться в безопасном режиме, но не могу удалить программы.

Ошибка восстановления компьютера на установочном диске Windows:

Root cause found:

Unspecified changes to system configuration might have caused a problem.

Repair action: System files integrity check and repair
Result: Failed. Error code = 0x490
Time taken = 1170757 ms

Папка минидампа

Answer 1

Основываясь на дампе, сбой может быть вызван инструментом Norton/Symantec (SYMNETS.sys).

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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80003a93c3f, address which referenced memory

Debugging Details:
------------------


OVERLAPPED_MODULE: Address regions for 'pgeffect' and 'RtsUStor.sys' overlap

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80003cc2100
GetUlongFromAddress: unable to read from fffff80003cc21c0
 0000000000000000 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
nt!KeAcquireInStackQueuedSpinLockAtDpcLevel+4f
fffff800`03a93c3f 488713          xchg    rdx,qword ptr [rbx]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

STACK_TEXT:  
nt!KeBugCheckEx
nt!KiBugCheckDispatch
nt!KiPageFault
nt!KeAcquireInStackQueuedSpinLockAtDpcLevel
NETIO!WfpExpireEntryLru
tcpip!WfpAleCloseRemoteEndpointConnection
tcpip! ?? ::FNODOBFM::`string'
tcpip!WfpAleHandleSendCompletion
tcpip!WfpAlepAuthorizeSendCompletion
tcpip!WfpAleCompleteOperation
fwpkclnt!FwpsCompleteOperation0
SYMNETS


FAILURE_BUCKET_ID:  X64_0xA_NETIO!WfpExpireEntryLru+17

FAILURE_ID_HASH_STRING:  km:x64_0xa_netio!wfpexpireentrylru+17


    Loaded symbol image file: SYMNETS.SYS
    Image path: \SystemRoot\System32\Drivers\N360x64\1501000.012\SYMNETS.SYS
    Image name: SYMNETS.SYS
    Timestamp:        Tue Sep 24 04:41:10 2013

Используйте SafeMSI, чтобы включить установщик Windows в безопасном режиме и удалить инструмент.